About Our Hospital

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• Why do you check my dog’s weight every time he/she comes in for a visit?

  We monitor  your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s…

• I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

  We will try to accommodate your appointment at a quieter time of the day and do our best to provide a quiet exam room in which you and your pet…

• My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

  For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…

• I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

  Call us. Just like human physicians, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know…

• Is it OK to call with questions about my pet’s health?

  Although we cannot provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or email anytime with any questions or…

• My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?

  We do offer drop-off appointments under certain circumstances for laboratory procedures or out patient surgery. Please call to arrange this service. 

• Do you offer any payment plans?

  Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…

• What forms of payment do you accept?

  We can accept any of the following payment methods: Cash Debit Visa MasterCard We also accept all pet insurance plans.

• What’s the best way to schedule an appointment?

  Please call (613) 836-5040 to book a convenient appointment time or click on Make an Appointment for an online option. 

• Where is your clinic located?

  You can find our location information here.

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