About Our Hospital

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• Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• Why is my veterinarian referring my pet to a specialist?

  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We can send proof of vaccination to your pet’s kennel. Just let us know the fax number or e-mail address.

• I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?

  If you would feel more comfortable having a veterinarian come to your home, we will do our best to accommodate your request. If we are unable to do so, we…

• If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

  Unfortunately, we cannot offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…

• What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

  Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. This may include local anesthesia…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  We perform a physical exam and recommend preanesthetic blood testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory…

• I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

  During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If there…

• I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

  Don’t panic, but call us right away. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You will be…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians cannot diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam & possible diagnostic workup are…

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